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Hope House Surgery
The Street, Radstock, Bath BA3 3PL
Tel: 01761 432121
Fax: 01761 420193

Book your flu vaccine now - call 01761 432121

Planning Approved ( posted on Aug 24, 2018 )

Hope House Partners and Staff are delighted to have received notification of full planning consent from Bath & North East Somerset Council this week for our Health and Community Centre, which will be located on Waterloo Road in Radstock. 

 

Stephanie Coombs (Practice Manager at Hope House Surgery)  responded to the announcement  ‘We are excited to work with our partners on this project, which will allow us to continue to provide general practice services to the growing local population and to develop further enhanced services for our community. Collectively, we recognise that a holistic approach to health care and social wellbeing can deliver significant benefits to our population and the new Health and Community Centre will provide the facilities required to make this a reality for Radstock.’

 

The new purpose-built, modern health care facility will continue to offer the full range of services already provided by Hope House Surgery, with the intention of being able to offer additional services that patients currently need to travel to Paulton or the RUH to access. It will allow for the predicted  population growth and ensure that a GP surgery remains within the town centre.

 

Bath & North East Somerset Council is joining Hope House Surgery in this project, and the Children’s Centre and Library will also relocate to the new facilities. This will ensure that these services remain in Radstock, keeping them easily accessible for residents.

 

Cllr Vic Pritchard (Conservative, Chew Valley North), Bath & North East Somerset Council’s Cabinet Member for Health & Wellbeing, said: “We’re pleased to be part of an exciting and innovative local project and we welcome the support from external funding to help deliver much-needed local facilities. The children’s centre and library, together with the other health facilities under one roof, offers an excellent opportunity to integrate services. It also enables all the services to be modernised and fits well with our modern libraries approach.”

 

Westfield and Radstock Big Local also intend to run a community kitchen at the heart of the Centre, which will provide education around preparing and cooking healthy and nutritious meals on a budget.  This scheme is driven by local health and lifestyle concerns highlighted by doctors at Hope House.

 

We will continue to work closely with Bath and North East Somerset Clinical Commissioning Group, NHS England, Bath & North East Somerset Council and Westfield and Radstock Big Local to ensure that the development and building work now progress efficiently. The team at Hope House Surgery, along with the support over the past 4 years from the specialist health team at GVA and other stakeholders remain committed to our objective to provide sustainable health and community facilities in the centre of Radstock for generations to come.

 

 

 

Breast Feeding Hub ( posted on Aug 9, 2018 )

Summer Newsletter ( posted on Jun 20, 2018 )

Our Summer Newsletter is now avaialble - click Here

Annual Health Check Changes ( posted on Jun 13, 2018 )

Change to appointment system for annual health checks for chronic disease management

The appointment system for patients who receive regular health checks is changing.

We are changing our review dates into the month of your birthday and this review may be sooner or later than you had previously expected.  In future years we would like you to remember that you will be due a review in the month of your birthday and you should phone the surgery in that month to arrange a suitable date and not wait for an invitation.  It is important to have up to date checks carried out to ensure that we can discuss the results and any changes that may be required to your care.

 

Within the next 3 months please look out for publicity by poster, email, sms and website, which will inform patients when the new service is up and running and a reminder to book in the month of your birthday.

 

Please contact Bonita Burrow via Hope House email  BSCCG.hopehouse@nhs.net with any queries.

Fair Processing Policy ( posted on May 24, 2018 )

Fair Process notice

 

Hope House Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintains records about your health and the treatment you receive in electronic and paper format.   

 

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

 

How we will use your information?

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.

 

In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

 

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR. 

 

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected. 

 

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Hillcrest Surgery; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 

 

 

Invoice validation

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details are incorrect in order for this to be amended. Please inform us of any changes so our records for you are accurate and up to date.

 

Mobile telephone number and email addresses

If you provide us with your mobile phone number or email address we may use this to send you reminders about your appointments or other health screening information. Please let us know if you do not wish to receive reminders on your mobile or by email.

 

Summary Care Record (SCR)

The NHS in England uses a national electronic record called the Summary Care Record (SCR) to support patient care.   It contains key information from your GP record.  Your SCR provides authorised healthcare staff with faster, secure access to essential information about you in an emergency or when you need unplanned care, where such information would otherwise be unavailable.

 

Summary Care Records are there to improve the safety and quality of your care.  SCR core information comprises your allergies, adverse reactions and medications. An SCR with additional information can also include reason for medication, vaccinations, significant diagnoses / problems, significant procedures, anticipatory care information and end of life care information.   Additional information can only be added to your SCR with your agreement. 

 

Please be aware that if you choose to opt-out of SCR, NHS healthcare staff caring for you outside of this surgery may not be aware of your current medications, allergies you suffer from and any bad reactions to medicines you have had, in order to treat you safely in an emergency. Your records will stay as they are now with information being shared by letter, email, fax or phone.

If you wish to opt-out of having an SCR please return a completed opt-out form to the practice

 

Opt-outs

If you are happy for your data to be extracted and used for the purposes described in this fair processing notice then you do not need to do anything.  If you do not want your information to be used for any purpose beyond providing your care you can choose to opt-out. If you wish to do so, please let us know so we can code your record appropriately.   We will respect your decision if you do not wish your information to be used for any purpose other than your care but in some circumstances we may still be legally required to disclose your data.

There are two main types of opt-out.

 

  • Type 1 Opt-Out

If you do not want information that identifies you to be shared outside the practice, for purposes beyond your direct care, you can register a ‘Type 1 Opt-Out’This prevents your personal confidential information from being used other than in particular circumstances required by law, such as a public health emergency like an outbreak of a pandemic disease.

  • National Data Opt-Out (Type 2 Opt-Out)

NHS Digital collects information from a range of places where people receive care, such as hospitals and community services. If you do not want your personal confidential information to be shared outside of NHS Digital, for purposes other than for your direct care, you can register a National Data Opt-Out.   For further information about National Data Opt-Outs, please contact the NHS Digital Contact Centre at enquiries@hscic.gov.uk referencing ‘Type 2 Opt-Outs – Data Requests’ in the subject line; or call NHS Digital on (0300) 303 5678; or visit the website http://content.digital.nhs.uk/article/7092/Information-on-type-2-opt-outs

 

Retention periods

In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.

 

 

 

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

 

  1. Contact the practice’s data controller via email at BSCCG.hopehouse@nhs.net .GP practices are data controllers for the data they hold about their patients[1]   
  2. Write to the data controller at Hope House The street Radstock BA3 3PL
  3. Ask to speak to one of the managers Anne Davies, or Stephanie Coombs

 

The Data Protection Officer (DPO) for Hope House Surgery is Dr Laurence Heywood and he is based at Banes Enhanced Medical Services + (BEMS+) Tel: 01225 560805 or bems.adminoffice@nhs.net

 

Complaints

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

 

 

 

 

 

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed 25/05/2019

 



 

Dr Sarah Hudson ( posted on Apr 16, 2018 )

At the end of April, we will be very sad to say goodbye to Dr Sarah Hudson. After several years at Hope House Surgery Dr Hudson will be leaving us to take up career options that fit in with family life.

Dr Hudson has been a huge asset to the surgery over the past few years and has provided excellent care for her patients. She will be missed greatly by both staff and patients.

Her last working day will be Friday 27th April.

We wish her well for the future.

Sick Notes ( posted on Jan 15, 2018 )

 Please can we remind patients and employers that a self certificate can be completed for the first seven days of absence and a GP will not be able to issue a sick note for this time period.

You can download a copy of sel-certificate here: Self Certificate.

It is also avaialble on 'Our Documnets' page as well as from the .Gov web page, or you can pick up a copy from reception.

Newsletter Autumn 2017 ( posted on Nov 1, 2017 )

Please click here for a copy of our latest newsletter!

Planning Decision ( posted on Sep 21, 2017 )

Hope House Partners and Staff are delighted to announce that Bath & North East Somerset Council Development Management Committee have approved our planning application (subject to conditions) for our proposed Health and Community Centre on Waterloo Road in Radstock. 

 

We are pleased that we can continue to work with our partners on this exciting opportunity to allow us to continue to provide general practice services to the growing population and to develop further enhanced services for the community. Collectively we recognise that a holistic approach to health care and social wellbeing can deliver significant benefits to our population.

 

We will be continuing to work closely with Bath and North East Somerset Clinical Commissioning Group, NHS England and B&NES Council to ensure that the development and building work now progress efficiently. We all remain committed to our objective to provide sustainable health and community facilities in the centre of Radstock for generations to come.

 

Data Sharing ( posted on Sep 19, 2017 )

You may well have seen or heard quite a lot of information and publicity regarding the sharing of patient records and information, within the NHS and external bodies.  We have put together a patient leaflet to explain what each of the policies are, along with your options to opt-out should you wish.

 

Click here to read the laflet

Be Sugar Smart ( posted on Sep 18, 2017 )

Bath and North East Somerset is working towards becoming a Sugar Smart area. The aim is to raise awareness of the hidden sugars in food and drinks and support people to make informed food choices and to create a food environment that encourages healthy options. 

 

Reducing your sugar intake and eating a more balanced diet will make you feel better, increase your energy levels and help you maintain a healthy weight.


 

Bath and North East Somerset have created a Sugar Smart Survey. If you complete it you could be in witha chance of winning fantastic prizes including famiy tickets to Bath City Football Match, a free riverford organic veg box, Holistic Rose massage vouchers and many more! Enter the survey at www.bathnes.gov.uk/sugarsmartsurvey and let them know what Bath and North East Somerset should do be Sugar Smart!

 

You can download the app too, so you can be Sugar Smart on the go! 

Accessible Information ( posted on Aug 23, 2017 )

Do you have any communication needs? If so, we want to know so that we can assist.

 

Hope House Surgery are committed to ensuring all our patients' needs are met and are happy to arrange for information to be made available in alternative formats such as larger print and/or 'easy read' leaflets.

 

For patients who are hard of hearing we have a portable hearing loop which is on all of the time. We are also able to offer patients access to a generic email address which can be used for contacting the surgery regarding non-urgent matters. We also recommend patients sign up to Online Access so that they can request medication or book an appointment at any time of the day without needing to call or visit the surgery.

 

Assistance dogs are welcome in our surgery but unfortunately, all other pets are not permitted.

 

Should any of the above apply to you, please do not hesitate to get in touch and we will be happy to help you!

Newsletter Summer 2017 ( posted on Jul 13, 2017 )

To read our latest newsletter click HERE

Are you eligable? ( posted on Jun 21, 2017 )

Leaving school or college? You are eligible for the Meningitis ACWY vaccine if born between 1.9.1998 and 31.8.1999. Please call 01761 432121 to book an appointment with one of our nurses. 

Changes to Hay Fever Prescribing ( posted on Jun 19, 2017 )

In April 2017 we were advised by Bath and North East Somerset Clinical Commissioning Group (CCG)that we should no longer be prscribing hay fever medication (antihisamines) if they can be purchased over the counter. Therefore we will not be able to process some requests for repeat medication this year, or initiate new prescriptions for those drugs that are readily avaialble from the local pharmacy or supermarket. We apologise for any inconvenience this may cause.

 

This is in response to the urgent need for the NHS to make significant savings.

 

You can view the full details by visiting the CCG webpage 

 

Download the CCG Leaflet here

Immunisation Week ( posted on Apr 26, 2017 )

Newsletter 65 ( posted on Feb 21, 2017 )

Please click here to read our latest Newsletter

Plans unveiled for new GP surgery and library in Radstock ( posted on Feb 13, 2017 )

Designs for a new health and community development on Waterloo Road in Radstock will be unveiled at a public exhibition on 2nd March 2017.

 

The new centre is set to include a GP surgery, pharmacy, library, health visitors, children’s centre and community kitchen.

 

The innovative project is being led by Hope House Surgery and Bath & North East Somerset Council to provide a more joined up service for the residents of Radstock and the surrounding area. 

 

Big Local Radstock and Westfield will also provide space within the building for local community groups and services to help people improve their health and wellbeing.

 

A planning application is due to be submitted to the Council by the end of March and it is hoped that building work can begin before the end of the year.

 

Funding for the project has been secured from NHS England in response to a funding request by Bath and North East Somerset Clinical Commissioning Group. Additional funding is being provided from the Council’s capital programme and Big Local.

 

Dr Alison Humphrey, a GP Partner at Hope House Surgery, said:

 

“Our patients are always asking us when the practice will be moving to new premises so I’m sure they will share our excitement about this new facility for Radstock.

 

Working with the Council and Big Local means we can bring a wide range of public services all together in the centre of Radstock. It will be much easier for local people to access all the services that can help them to manage their health better and it will help us to tackle some of the health inequalities in our community.”

 

Cllr Vic Pritchard (Conservative, Chew Valley North), Bath & North East Somerset Council’s Cabinet Member for Health & Wellbeing, said:

 

“This is an exciting and innovative local project and we welcome the support from external funding to help deliver much-needed local facilities.

 

The children’s centre and library, together with the other health facilities under one roof, offers an excellent opportunity to integrate services. It also enables all the services to be modernised and fits well with our modern libraries approach.”

 

Robin Moss, Chair of Radstock & Westfield Big Local, said:

 

“It's very good news that there will be a new health centre – offering much-needed investment in a growing community. I'm pleased that the team at Hope House Surgery are looking at how they can encourage healthy living as part of their plans. Big Local look forward to working with them on their exciting and innovative ideas.

 

 

Radstock and Westfield Big Local have identified a clear need for a proactive and positive focus on good health and wellbeing for all in our community. By working together with stakeholders we believe that the proposed community space and kitchen will quickly become a hub that local people can be a part of and shape the services they want. Together we can make the most of this amazing opportunity.”

 

Simon Allen, a member of the Patient Participation Group at Hope House Surgery said:

 

"This is fantastic news for Radstock and our villages. From Clandown to Tyning, from Haydon to Writhlington, we've all known for some time that the current surgery is no longer suitable to meet the needs of our community. The new health centre will be able to offer us so much more and the sooner we get on with it the better.”

 

 

The public exhibition will take place from 4pm to 7.30pm on 2nd March 2017 at Radstock Library, The Street, Radstock, BA3 3PR.

Newsletter number 64 ( posted on Dec 21, 2016 )

Please click here to read our latest newsletter

Our CQC Inspection Report ( posted on Nov 21, 2016 )

We were recently inspected by the Care Quality Commission (CQC) and are very pleased to be given a rating of GOOD. You can read a summary (or the full report) here.

Funding approved for New Surgery! ( posted on Nov 9, 2016 )

We are delighted to announce that our recent bid to NHS England for the Estates and Technology Transformation Fund (ETTF) to support the development of a new surgery in Radstock is being supported (subject to passing a set of due diligence checks).

 

Our intention is to develop a modern, purpose built community hub  in the centre of Radstock to enable us to continue to provide the same high standard of care and treatment to the local community as it grows and flourishes in an environment that promotes both health & social wellbeing.

 

Once the due diligence checks have been passed we will be able to update you further.

Information on thinkuknow ( posted on Nov 9, 2016 )

Thinkuknow gives practical information and advice that aims to keep children and young people safe form sexula abuse on and offline. The approach of the programme is to develop their skills in identifying and avoiding risk, learn how to best protect themselves and their friends, and knowing how to get support and report abuse if they do encounter difficulties. Thinkuknow also offers information and advice to parents and carers, as wel;l as professionals who work with children and young people.

For more information and advice please visit www.thinkuknow.co.uk

Fasting blood tests ( posted on Nov 9, 2016 )

Good News! Following a change in National guidance over cholesterol testing, patients no longer have to fast prior to having routine blood tests at the surgery. Please eat, drink and take medication as you would usually. If you have been asked to have a blood test following a visit to a clinician then you will be informed to fast or not. It is quite acceptable to drink water prior to any blood test.

New Feeding Hub times ( posted on Nov 8, 2016 )

The new times for the Feeding Hubs run by Health Visitors in Radstock and Peasedown are:

 

Radstock Childrens Centre- every Thursday 9:30-11:00 am

Peasedown Childrens Centre - every 2nd and 4th Tuesday 1:30-3:30pm

 

The feeding hub is a great opportunity to speak to your Health visitor about any problems/concerns you have. You can weigh your baby and meet other parents. Just turn up on the day Smile

A helpful link for advice ( posted on Oct 12, 2016 )

Patient.co.uk is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

 

Please follow the link to direct you to the website http://patient.info/

Autumn 2016 Newsletter ( posted on Sep 20, 2016 )

Please take a look at our latest patient newsletter; click HERE

Surgery Update ( posted on Jan 28, 2016 )

Hope House Surgery is looking to move to new purpose-built premises so we can continue to provide the same high standard of care and treatment to the local community as it grows and flourishes.

We are now in discussions with NHS England and Bath and North East Somerset Clinical Commissioning Group about new premises for the surgery.  Our intention is to provide modern facilities whilst remaining situated in Radstock town centre.  We appreciate that the current parking situation has been difficult for many of you and would like to reassure you that we are considering parking and access as part of any potential new development.

We would like to thank you for your continued support and will keep you informed of progress and how you can get involved in future building plans.

Missed Appointments ( posted on Dec 7, 2015 )

Missed Appointments and DNA's

Do you feel frustrated when you cannot get an appointment?

In September 2016 we recorded 150 missed appointments; a combination or GP, Nurse and Treatment Room appointments. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This resulted in approximately 24hours of wasted clinical time! 

Breakdown of missed appointments:

77 GP appointments – this is equivalent to over 5 sessions (2 ½  days)

17 Nurse appointments – these could have been used for dressings, injections, smear tests etc.

56 Treatment Room appointments – We could have taken an additional 112 blood tests in this time.

 

The effect of this is:

  • An increase in waiting time for appointments
  • Frustration for both staff and patients
  • A waste of NHS resources
  • A potential risk to the health of patients

Non-attendance is a major issue for the NHS, increasing waiting list times and costs. Missed appointments can also increase inappropriate and unnecessary A&E attendances.

We appreciate there can be many reasons why patient fail to attend appointments - they feel better, they are scared, transport problems or they simply forget.

However, as we enter the busiest time of the year for GP surgeries and with demand for appointments at an all-time high, we would like to ask if you could please telephone to cancel your appointment if you are unable or no longer need to attend. This will then enable us to offer this appointment to another patient.

Patient Survey Results 2015 ( posted on Nov 9, 2015 )

Thank you for taking the time to complete our recent survery. We have read and analysed the data and have produced this report. Please take a look - Patient Survey Results 2015

Private Fees ( posted on Jul 16, 2015 )

 

Sometimes, we have to make a charge for non-NHS services.  Please follow the below link for frequently asked questions and an explanation as to why GP's charge for these services:

 

http://bma.org.uk/practical-support-at-work/pay-fees-allowances/fees/fee-finder/fee-finder-why-gps-charge-fees

 

To download a full list of our private fees, please click here

How was your visit to the surgery? ( posted on Mar 20, 2014 )

We would like to know how satisified you are with your visit to the surgery. There is now a small touch-screen device in the reception area for you to leave feedback after each visit. It is simple to use and will only take a couple of minutes to answer the questions. Please take the time to fill it in so we can look at what we can do to improve our service. Thank you!

Important Information for Patient - Changes to the way we use your data ( posted on Oct 15, 2013 )

Changes to the way we use your data

The NHS is changing and services are being restructured.  These reforms will impact upon the way that clinical data is collected, shared and analysed.  Under the powers of the Health & Social Care Act 2012, the Health and Social Care Information Centre can, under certain circumstances, require personal confidential data from GP practices without seeking patient consent.

 

The NHS has announced that its data collection service, Care.data, will be extracting data from patients medical records held on GP clinical systems from the middle of December 2013.  This information will be used to help plan and improve healthcare by designing integrated services for patients.  In the future, certain approved researchers may also benefit. The BMA supports this change as it more timely and accurate data will help to improve the quality of care delivered to patients across all sectors of the NHS. 

 

The dataset to be extracted from GP systems includes personal confidential data such as referrals, all NHS prescriptions and other clinical data.  Identifiers such as Date of Birth, postcode, NHS number and gender are required to link GP data with that from other care settings such as hospitals, in order to analyse care across pathways.  Free text will not be extracted and neither will your name or full address.  Once extracted, the will be stored in a secure environment where it can be linked with other health information to help plan NHS services or medical research in a way that does not identify you.

 

You have a choice.  If you are happy for your information to be used in this way you do not need to do anything.  If you have concerns or wish to prevent this happening then please speak to a member of the practice staff or ask at reception for a copy of the leaflet “How information about you helps us provide better care”.  More information can be found at www.nhs.uk/caredata .  If you wish to prevent this happening you have a right to opt out.  To do this please collect an Opt-Out form from either reception or download one here - Care.data Opt-out Form.  You can also find additional information  including copies of leaflets explaining more about why this is happening in the 'Information for Patients' section on the left hand side. 

 

We are required to inform you of this change as we are responsible for the protection of your personal clinical data however, in these circumstances, we are obliged to comply with this change in the law.

Type 2 Diabetes & Me ( posted on Jul 22, 2013 )

Diabetes UK in partnership with Bupa have just launced an interactive tool aimed at helping you understand Type 2 diabetes. You can find out more by clicking here

Walking Away from Diabetes ( posted on Apr 15, 2013 )

We are now offering patient education sessions for those with an increased risk of developing Type 2 Diabetes.

 

If you would like more information or wish to find out if you are eligable, please speak with one of our diabetic nurses; Nurse Burrow or Nurse Inns.

 

There are currently no more 2016 course dates. Please check back for 2017 course dates.

 

Diabetes Education ( posted on Mar 11, 2013 )

Click for our page.

Healthy Living & Weight Management ( posted on Mar 11, 2013 )

Click here to download the leaflet.

Our Triage System ( posted on Mar 8, 2013 )

To improve our appointment service for our patients and ensure that you get an appropriate appointment we introduced a triage system in September 2013. We are very pleased with how this is working for patients and our team of receptionists, doctors and nurses.

 

Here is a reminder of how it works…...

All patients asking to be seen that day receive a phone call that morning from one of our trained triage nurses. They endeavour to sort out your concerns on the phone and if necessary arrange an appropriate appointment with a nurse or a doctor.

 

What Should Patients Do?

If you feel you have an urgent health problem that needs to be dealt with on that day please ring the appointments line 01761 432121 ( OPTION ONE ) – as early as possible please. Our receptionist will take your contact number and if possible brief details of the problem. Our triage nurse will then ring you back.

 

The telephone triage system is for all same day appointment requests. Therefore any patient coming in to the surgery to make an appointment for that day will also be asked for a contact number and our triage nurse will ring them as above. Thank you.

Family Planning Coil Fitting Service ( posted on Mar 8, 2013 )

 

Coils and Implants are available at Hope House Surgery. Please book an appointment with a doctor to discuss these options.

 

Other useful telephone numbers for advice about coils & implants:-

Bath Riverside Health Centre: 01225 474242 Or

Keynsham Health Clinic: 01179 862423

Healthy Lifestyles / Get Active Scheme ( posted on Mar 8, 2013 )

The following web links are to the council’s Healthy Lifestyles Scheme web pages

Passport to Health & Healthier Lifestyle

 

The Get Active pages can be found at www.bathnes.gov.uk - this includes info on all the projects we run, including Somer Valley Wheels.


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